Marriott Leadership: an overview

By John Dudovskiy
October 22, 2023

The current CEO of Marriott International is Anthony Capuano. He has been with the company for over 25 years and has held a variety of leadership positions, including Chief Development Officer and President of Global Development. Capuano is known for his strategic thinking and his ability to build and lead high-performing teams.

Marriott International‘s leadership team is also notable for its diversity. The company’s executive team includes women, people of colour, and representatives from all over the world. This diversity of experience and perspectives helps Marriott International to better understand its customers and to develop innovative products and services.


Marriott Leadership

Chairman Emeritus Bill Marriott (left) and President & CEO Anthony Capuano


In terms of leadership style, Marriott is known for its commitment to servant leadership. Servant leaders focus on serving their employees and customers, rather than the other way around. This approach has helped Marriott International to create a positive work culture and to build strong customer relationships.

Marriott International has a leadership development program called Voyage. Voyage is a 12-18 month program that is available to recent university graduates and provides a combination of practical hands-on experience and leadership training. Participants in the Voyage program rotate through different departments within a Marriott hotel and receive training from experienced leaders. Upon successful completion of the program, participants are well-positioned for leadership roles within hotel chain.

Furthermore, Marriott leadership practices integrate the following important elements:

  • Focus on employee development. The largest hotel chain in the world invests heavily in employee development and training. The company believes that its employees are its most valuable asset, and it is committed to helping them succeed.

  • Fostering the culture of innovation. Marriott encourages its employees to be innovative and to come up with new ideas. The company has a number of programs in place to support innovation, such as its “TakeCare” program, which allows employees to submit ideas for improving the company.

  • Emphasis on customer service. The company is known for its excellent customer service. Marriott leaders are expected to set the tone for customer service by being responsive to customer needs and by going the extra mile to make sure that guests have a positive experience.

  • Commitment to diversity and inclusion. Marriott is committed to creating a diverse and inclusive workplace. The company believes that diversity and inclusion are essential to its success.  Leaders within the hotel chain are expected to promote a culture of respect and inclusion for all employees.


Marriott International Inc. Report contains the above analysis of Marriott leadership. The report illustrates the application of the major analytical strategic frameworks in business studies such as SWOT, PESTEL, Porter’s Five Forces, Value Chain analysis, Ansoff Matrix and McKinsey 7S Model on Marriott. Moreover, the report contains analyses of Marriott business strategy, organizational structure and organizational culture. The report also comprises discussions of Marriott marketing strategy, ecosystem and addresses issues of corporate social responsibility.

Marriott International Inc. Report

Category: Leadership