Marriott Organizational Culture Overview

By John Dudovskiy
October 22, 2023

Marriott organizational culture integrates the following five key elements:

1. People-first approach. Putting people first is Marriott’s top priority. The company believes that by taking care of its employees, they will in turn take care of customers. This commitment is evident in Marriott’s many employee-focused programs and initiatives, such as its tuition reimbursement program, its employee assistance program, and its diversity and inclusion initiatives.

2. Pursuing excellence. Pursing excellence is another core value that is integrated within Marriott organizational culture. The company sets high standards for its employees and encourages them to continuously strive to improve. This commitment to excellence is reflected in hotel chains many awards and accolades. These include recognition as one of Fortune’s 100 Best Companies to Work For and one of Ethisphere’s World’s Most Ethical Companies.

Marriott Organizational Culture

3. Acting with integrity. The largest hotel chain in the world expects its employees to be honest, ethical, and fair in all their dealings. This commitment to integrity is reflected in Marriott’s code of conduct and its many policies and procedures designed to promote ethical behaviour.

4. Serving the world. Marriott International declares its commitment to making a positive difference in the world. The company supports a variety of charitable organizations and encourages its employees to volunteer in their communities. Marriott also has a number of sustainability initiatives in place, such as its commitment to reducing its environmental impact and its investment in renewable energy.

5. Embracing change. The company understands that change is essential in the hospitality industry, which is constantly evolving. Marriott is committed to staying ahead of the curve and adapting to the changing needs of its customers. This commitment is evident in the company’s willingness to invest in new technologies and its focus on innovation.

Marriott International Inc. Report contains the above analysis of Marriott organizational culture. The report illustrates the application of the major analytical strategic frameworks in business studies such as SWOT, PESTEL, Porter’s Five Forces, Value Chain analysis, Ansoff Matrix and McKinsey 7S Model on Marriott. Moreover, the report contains analyses of Marriott leadership, organizational structure and business strategy. The report also comprises discussions of Marriott marketing strategy, ecosystem and addresses issues of corporate social responsibility.

Marriott International Inc. Report

Category: Culture