Verbal and Non-Verbal Communication at Workplace

By John Dudovskiy

Non-Verbal Communication at Workplace

Verbal Communication

Verbal communication is facilitated with the use of voice and words. Generally, the key elements of verbal communication include words, sound, languages, and the physical act of speaking. The majority of verbal communication account for casual exchanges with other people.

In verbal communication there is a clear and personal communication link between senders and receivers. Challenges associated with verbal communication include poor choice of wording, physical disabilities, ineffective utilisation of communication techniques, and subjective opinions.

The outcomes of verbal communication between managers and subordinates can be compromised in terms of achieving its objectives through the negative impact of certain factors. These factors include poor listening skills of managers, emotional barriers, use of inappropriate language.


Non-verbal Communication

The majority of communication is facilitated in non-verbal ways. Non-verbal communication can be divided into the following eight categories: facial expression, appearance, haptics, gestures, eye gaze, paralinguistics, proxemics, and body language and posture.

One of the main differences of non-verbal communication from verbal communication can be specified in a way that in former form the communication can be done intentionally, as well as, unintentionally.

In other words, when an individual is experiencing specific feelings such as boredom, excitement, or fear, his or her feelings can be communicated through non-verbal channels even when the individual does not aim to communicate them intentionally.

Category: HRM